Return & Refund Policy (Health Kits / Test Kits)

• Due to hygiene, safety, and medical sensitivity, all health kits and test kits are non-returnable and non-exchangeable once delivered.
• Returns are accepted only if the product is received in damaged, defective, or incorrect condition.
• Any such issue must be reported within 48 hours of delivery with clear proof (photos/video).
• After verification, eligible cases may be resolved through replacement or refund as applicable.
• Opened, used, or tampered products are not eligible for return or refund under any circumstances.
• Refunds (if approved) will be processed within 5–7 business days to the original payment method.

For support regarding returns or refunds:

ecom@stergic.com